Arrival details
Hi there,
The rest of the House Guide is in the unit.
Guest message set
Fifteen messages you send again and again, filled from the House Guide for your unit. Edit any wording once, fill in the guest's name and dates for each booking, and copy.
Your entries stay in this browser.
Which unit
Name the unit to keep this in your saved work on this device. Export or import your saved work
This booking
These are filled in for each booking and are not kept on this device.
For example, 1 PM.
For the “We found your…” message.
Lines that look like a door code or a password are always left out of every message, so a code never ends up in a guest chat.
Before and during the stay
Quiet-hours reminder
Hi there,
Thank you for helping us stay on good terms with the neighbors.
Checkout reminder
Hi there,
Thank you for staying with us, and safe travels.
Local tips
Hi there,
A few of our favorite places nearby:
Enjoy your stay.
Mid-stay check-in
Hi there,
Checking in to make sure everything at the place is working for you.
If anything needs attention, reply here.
Enjoy the rest of your stay.
Late checkout reply
Hi there,
Enjoy the extra time.
Storm or closure notice
Hi there,
We're keeping an eye on the weather and local conditions around your stay.
Please follow the instructions of local officials and check the official alerts for the area.
We'll be in touch about any change to your stay.
Something's not working
Wi-Fi
Hi there,
Sorry the Wi-Fi is giving you trouble.
If it still won't connect, let us know and we'll sort it out.
Hot tub or pool
Hi there,
If it still isn't right, let us know and we'll get it looked at.
Heating and cooling
Hi there,
If it still isn't right, let us know and we'll get it looked at.
After the stay
After checkout: thank you
Hi there,
Thank you for staying with us. We hope the trip was a good one.
If you left anything behind, reply here and we'll help get it back to you.
You're welcome back any time.
We found your…
Hi there,
We found your item after your stay and are holding it for you.
Reply here with where you'd like it sent, and we'll confirm the shipping cost before it goes out.
Public review replies
Drafts for replying in public. Fill in the bracketed parts before you post.
Reply: thank you
Thank you for staying with us and for taking the time to write this. We're glad the place worked well for you, and you're welcome back any time.
Reply: issue addressed
Thank you for telling us about [the issue]. It has been taken care of: [what you fixed, and when].
We appreciate the note. It makes the place better for the next guest.
Reply: factual correction
Thank you for staying with us. One correction for future guests: [the fact, as it actually is].
Our House Guide states it the same way, so it's clear before arrival.
Saved replies
Every message in your wording, filled from your House Guide, as one file you can load into your inbox's saved replies. Guest names, dates and found items appear as bracketed blanks.
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